🧾 1. Where to Track Your Return or Refund
Step 1: Log in to Your Account
Visit madeinnigeria.com and sign in using your email and password.
Step 2: Go to “My Account”
Click on your profile icon or the “My Account” link at the top of the homepage.
Step 3: Select “Orders” or “Returns”
From your dashboard:
Click “Orders” to see ongoing purchases.
Or click “Returns” (if available) to view all return or refund requests you’ve made.
Step 4: View Order Details
Locate the order related to your return.
Click “View” or “Track Return” to open the detailed timeline showing the current status of your request.
🕓 2. Understanding Return & Refund Status Updates
Here’s what each status means when you track your request:
| Status | Meaning | What You Can Do |
|---|---|---|
| Return Requested | You’ve submitted your return request successfully. | Wait for vendor review (usually within 24–72 hours). |
| Vendor Reviewing | The vendor has received your request and is deciding whether to approve or dispute it. | No action needed; you’ll receive an update soon. |
| Return Approved | The vendor accepted your return. | Follow pickup or drop-off instructions to send back the product. |
| Return in Transit | The product has been shipped back to the vendor or Made In Nigeria warehouse. | Track the courier’s progress if a tracking number is provided. |
| Product Received | The vendor has received your returned item. | Wait for inspection and final decision. |
| Refund Approved | The vendor or platform has approved your refund. | Your refund will be processed shortly. |
| Refund Processed | The refund has been sent to your original payment method or wallet. | Check your bank or wallet for credit. |
| Refund Completed | The refund has been fully credited. | You’ll also receive a confirmation email. |
| Return Rejected | The vendor has rejected the return request (usually with an explanation). | Review the reason or contact support if you disagree. |
💳 3. How to Track Refund Payments
If your return has been approved and refund issued:
Go to My Account → Wallet or Transactions.
You’ll see a line item for the refund, showing:
Refund Amount
Payment Method (Card, Transfer, or Wallet)
Date Processed
Reference ID
Refunds typically take:
3–5 business days for wallet refunds
5–10 business days for bank or card refunds (depending on your financial institution)
📩 4. Email & SMS Notifications
You don’t have to log in constantly — you’ll receive automatic updates via:
Email notifications whenever your return or refund status changes.
SMS alerts (if enabled) for major updates like “Refund Approved” or “Refund Completed.”
Always ensure your contact details are correct in your My Account → Profile Settings.
⚠️ 5. If Your Refund or Return Is Delayed
If it’s been longer than expected and your status hasn’t changed:
Double-check your Return ID or Order Number.
Contact the vendor through My Account → Messages.
Or reach out to Made In Nigeria Support with your details.
📧 support@madeinnigeria.com
📞 Customer Care: +234-XXXXXXXXXX
Provide:
Your Order ID or Return ID
Date of return request
Product name and vendor
The support team will investigate and update you within 48 hours.
✅ 6. Quick Summary
| Step | What to Do | Where to Find It |
|---|---|---|
| 1 | Log in to your Made In Nigeria account | madeinnigeria.com |
| 2 | Go to “Orders” or “Returns” | My Account Dashboard |
| 3 | Click “View” or “Track Return” | See detailed status timeline |
| 4 | Wait for updates via email or SMS | Automatic notifications |
| 5 | Contact support if delayed | support@madeinnigeria.com |
💡 Tip for Vendors
Vendors can also track return and refund progress under Vendor Dashboard → Orders → Returns, helping them manage communication and timelines effectively.
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